The Buckingham Estate (HS390)

I stayed at Madestays place for 4 nights and it was mostly excellent. I'll address the slight issues below, but want to start with the positive. The place was clean and accurate for the listing. The location was excellent for easy access to The Tower of London, Tower Bridge, London Bridge and the east edge of The City of London. I lived in London for 8 years and it really is an excellent location for tourists with great transport links with the Tube stop being 1 block away. Madestays was extremely responsive and obviously cared about their guests being comfortable and having what we needed. I really appreciated their responsiveness especially with the couple of hiccups I experienced. I'd stay at their place again and recommend it for a convenient place to stay in Central London. There was a hiccup with the check in being an hour late - though that was due to their regular cleaner cancelling at the last minute. The check-out process wasn't immediately clear either given that I left so early in the morning. Outside of these areas, which I'm sure Madestays will improve, it was a good stay. I recommend that Madestays create a simple guest guide book with explanations of check out, how to use the appliances and recommendations to eat nearby. It's been a long time since I stayed in an AirBnB and didn't have some sort of "guide book".

The flat is very nice very well located and they are very responsive.