This Privacy Policy explains how Madestays Limited, Company Number: 14552660 (“Madestays”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our services via www.madestays.com or affiliated platforms such as Airbnb, Booking.com, VRBO, and others.

Registered Address:
3rd Floor, 45 Albemarle St, Mayfair, London, W1S 4JL
Contact: hello@madestays.com | +44 20 3997 0200

1. Information We Collect

We collect personal data necessary to provide and manage our services, including:

Full name, email address, phone number, and billing address

Payment and transaction details (via secure third-party processors)

Booking preferences and communication history

Information provided through the GuestInfo Portal

Technical data including IP address, browser type, and device data via cookies

This information may be collected through our website, third-party platforms, or during your stay.

2. Payment Security & Processing

Madestays uses PCI-compliant, secure gateways including Stripe, Paypal, Wise, Square, and Apple Pay. Payments are encrypted using SSL technology.

We do not store your payment details.

Transactions are processed only after guest check-in and confirmation, in line with our SecureStay Booking Guarantee.

Disputes can be handled directly via your payment provider (e.g., Paypal or your credit card issuer).

3. How We Use Your Information

Your data is used solely to deliver an exceptional guest experience and ensure compliance with our Terms. Uses include:

Booking and payment processing

Identity verification and guest screening

Customer support and operational coordination

Communications regarding your booking

Legal compliance and dispute resolution

Optional marketing communications (you may opt-out at any time)

4. Our SecureStay Booking Guarantee Includes:

Verified and secure bookings

Guaranteed property accuracy

Amenity replacement/repair if reported within 4 hours of check-in

Full transparency in all transactions

5. Data Sharing

We do not sell, trade, or rent your personal information.

We may share it with:

Trusted third-party service providers (e.g., cleaners, maintenance teams, booking platforms) strictly for operational purposes

Legal or regulatory bodies if required by law or to protect rights

All third parties are contractually obligated to protect your information.

6. Your Rights

You may:

Access or update your personal information

Request deletion of your data, subject to legal retention obligations

Manage your marketing preferences

File a complaint regarding misuse or data handling concerns

To exercise your rights, email hello@madestays.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance site performance and user experience

Understand site usage and traffic trends

Retarget ads (only if consent is given)

You can modify your cookie settings anytime through your browser.

8. Data Security

Madestays implements industry-standard safeguards, including encryption and secure server environments. While we strive for full protection, no method is entirely immune from risk.

9. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected, including legal, accounting, or regulatory obligations.

10. Changes to This Privacy Policy

We may update this policy periodically. Any material changes will be posted on this page with a revised effective date. Continued use of our services signifies acceptance of the updated policy.

11. Contact Us

For any questions regarding this Privacy Policy or your personal data, please reach out:

hello@madestays.com
+44 20 3997 0200